Hi @Scott0001,
What a great idea! I’ve never heard of a mute hold music feature before.
We like to communicate important messaging while people are on hold. Having said that, we always want to make sure our services cater to everyone and are accessible - your idea is definitely something to consider for those with noise sensitivity. Migraines are never fun either.
While we don't think there's a way to 'mute' the music, we thought it'd be worth letting you know we do have some alternative contact options for those with hearing or speech difficulties.
We’re always looking to improve the way we do things. I'd really encourage you to submit this suggestion using our feedback form so it can get forwarded to the relevant area to review. If the music was muted, would you still be okay to hear a voice let you know about your status in the queue? Keen for your insights here.
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