I paid superannuation to ATO but used the wrong PRN. How do I find out where it is?

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 · Accepted Answer

WendyATO · Answer

Hi Louibell, We should be able to assist you with this. If the only incorrect detail was the payment reference number and not the bill code, the payment will still come to us. We have information on our website under missing payments (https://www.ato.gov.au/General/Paying-the-ATO/How-to-pay/Missing-payments/). It states what we will need from you about the payment you made and will require you to speak to us. If you do see the payment though on any other account viewing your online services and you're in business. Then you can request payment transfer via Online services for business (https://www.ato.gov.au/General/Online-services/Businesses/Account-and-payments-in-Online-services-for-business/#Transfers).

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