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GraemeM(Newbie)Newbie
11 Aug 2023

I am overseas working and can't access the mygov website. I called the helpdesk, my call drops out, I have wasted MORE THAN 1 HOUR WAITING ON HOLD AND MY CALL DROPPED OUT TWICE!!!!! I HAVE TO PAY A SMALL FORTUNE TO CALL FROM OVERSEAS


The amazon Cloudfront server seems to be using "geolocation" toblock me from logging in from where I live and work in China.


As a diagnostic test, I used a free "internet proxy server" to hide my IP address, the mygov page will load on my computer perfectly, but I have not "logged in" to my account through the proxy because it is not secure and I don't want anyone to know my credentials.


This appears to be a configuration error on the mygov server.


I have received an email telling me that I have an email waiting in my MyGov inbox (it is my tax bill) - but I can't log in. You sanctimonious windbags will charge me penalty interest for not paying my tax on time WHAT AM I SUPPOSED TO DO!!!

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403 ERROR

The request could not be satisfied.


Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.


Generated by cloudfront (CloudFront)

Request ID: mwEzK-hAdY_mNTfZYbNz26rXQBtj5l5ykGsXA5_pTto-dFvhTnPOPA==

1,138 views
6 replies
1,138 views
6 replies

Most helpful response

Most helpful reply

KylieATO(Community Support)Community Support
18 Aug 2023

Hi @WPSSSS & @GraemeM,


We may reach out for more information to pass onto the MyGov team.

All replies

KylieATO(Community Support)Community Support
15 Aug 2023

Hello @GraemeM,


We will check this out with our technical team and get back to you.

WPSSSS(I'm new)I'm new
15 Aug 2023

Hi Kylie,


The same situation happened here. I am currently in Hong Kong and I have received an email from mygov, but I can not access mygov to read the email due to the following error:


403 ERROR

The request could not be satisfied.


Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.


Generated by cloudfront (CloudFront)

Request ID: Lb6m-8nmJ3myW7JHpLnitB27GTF4oXLvjfGkIxL2fkC3UEFzf51OmQ==


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Please kindly help to solve this problem, I DON'T want to incur any penalties because of this technical issue that caused me unable to read the email in time.

Samuel_MY(Initiate)Initiate
18 Aug 2023

Hi Kylie

I have the same issue as @GraemeM. I am staying overseas and cannot log into MyGov. Same error message (re below). Can you help me, please?


*************************************************************


403 ERROR

The request could not be satisfied.


Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.

If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.


Generated by cloudfront (CloudFront)

Request ID: mwEzK-hAdY_mNTfZYbNz26rXQBtj5l5ykGsXA5_pTto-dFvhTnPOPA==

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am overseas working and can't access mygov website. Amazon Cloudfront seems to be using geolocation | ATO Community