Why can't I prove my identity on the MyGovID app?

Question

 · Accepted Answer

WendyATO · Answer

With error code 45047 (422) is the error message you receiving Unable to verify? If so, it means your identity document your licence has already been used to setup a myGovID digital identity. We have some trouble shooting information about this error on the myGovID in the help section (https://www.mygovid.gov.au/help-error-codes-or-messages#error-code-45047-422-unable-to-verify) and what to do next. Just one other thing you mention you're trying to complete your first tax return. If it's for yourself, you don't need myGovID. Instead, you need to create myGov account and link to the ATO (https://www.ato.gov.au/General/Online-services/Online-services-for-individuals-and-sole-traders/ATO-online-services-and-myGov/Create-a-myGov-account-and-link-it-to-the-ATO/). Check out our link to how to lodge your tax return online with myTax (https://www.ato.gov.au/Individuals/Your-tax-return/How-to-lodge-your-tax-return/Lodge-your-tax-return-online-with-myTax/).

Explore tax & super topicsExplore tax & super topics

About usAbout us