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jack92829(Newbie)Newbie
9 Apr 2026

I'm currently overseas in Malaysia, and I'm unable to access the mygov login page. I have a passkey setup which I have successfully used a few weeks ago to log into mygov, now when I go to the site and click the sign in button I get directed to my.gov.au/ auth-callback and end up stuck there with a handful of errors in my console that I'll attach below. I'm unsure if this is an issue on my end or a new issue with mygov, as I mentioned already I have done this successfully not too long ago, and I'm now running into this behaviour on all browsers and devices that I've tried.


Logs:

callback build [removed by moderator]


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Failed to load resource: net::ERR_BLOCKED_BY_CLIENT


launch-3792184e5e46.min.js:6 Uncaught (in promise) Error: Identity cookie not found.

  at launch-3792184e5e46.min.js:6:18112

  at launch-3792184e5e46.min.js:5:9426

  at Array.map (<anonymous>)

  at Object.call (launch-3792184e5e46.min.js:5:9418)

  at launch-3792184e5e46.min.js:6:5104

  at launch-3792184e5e46.min.js:6:6380


auth.min.ACSHASH897fc12d0983bb0286c6d85ac217e6e4.js:15

Uncaught (in promise) Timed out after 10000ms waiting for session storage item: mgv.auth.discoveryDocuments

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Cannot access myGov login page from overseas | ATO Community