Online payment not working using credit card

(Newbie)Newbie

11 Apr 2026

I am trying to pay my personal PAYG tax account on the ATO website. I got as far as putting in my credit card details then got a message "An error has occurred - We are currently experiencing technical difficulties. We apologise for any inconvenience. Try again later." Etc. I can see that others have had the same problem. I checked my bank account and my credit card has indeed been debited. However, how do I check whether the ATO has received the payment as I have no confirmation?

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JayATO

(Community Support)Community Support

13 Apr 2026

Hi @RosieTaxPayer,

You can check whether we've received your payment by logging into your ATO online services and viewing your account. Payments you make through our online services can take up to 4 business days from the day you make the payment to be received by us and appear on your ATO account.

If your credit card has been debited but you received a technical error message, the payment may still be processing. You'll need to wait the full 4 business days before checking your ATO account again to see if the payment has been applied.

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Online payment not working using credit card

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