Hi @skd,
The service standard for processing a DASP is 28 days from when you lodged your completed application. You've now been waiting around 2.5 months, which is beyond this timeframe.
The DASP online application system allows you to re-enter and view your application, but it doesn't provide the status or progress of your application. The 'submitted' status you're seeing means the application has been received by us. Your super fund won’t be notified or able to see anything until we finish assessing the application and issue a release authority.
Given the time that's passed and the lack of communication, you'll need to call us directly about the progress of your application. While we understand international calls can be costly, calling is the most effective way to resolve this situation. If you have friends or family in Australia that you trust, you can make them an authorised contact so they can speak with us on your behalf. This would help with international call costs.
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