Hi,
I recently received a letter saying my super fund cannot release my FHSS funds because there are "no funds available" in my nominated account. However, I have a valid FHSS determination issued by the ATO confirming I have eligible contributions and an approved maximum release amount.
I suspect the issue may be a name discrepancy. The name on my ATO account appears to be slightly different from the name registered with my super fund (which matches my myGov account).
My questions are:
1. Can a name mismatch between ATO records and a super fund account cause the fund's system to fail to locate the account when processing an FHSS release authority, resulting in them incorrectly reporting that no funds are available?
2. If so, how to update my name with the ATO, to match my myGov account? And once corrected, does the ATO automatically resubmit the release authority to the fund, or does a new request need to be made?
3. Is there any risk that fixing the name mismatch now, after the release authority has already been sent, could cause delays or complications with the existing FHSS application?
Thank you
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