Hello,
I am currently experiencing some issues while applying for my DASP and would appreciate some guidance.
I was in Australia on a Student Visa (subclass 500), which expired on 29 November 2024. I completed my course and left Australia before the visa expiry date, and I am now back in Malaysia. Recently, I planned to apply for my DASP.
Around two months ago, I submitted an online application through the ATO website. However, I encountered the following error message:
"Application Error
A fatal system error has occurred. Details of this error have been forwarded to the ATO system administrators and will be investigated as soon as possible. We apologise for any inconvenience. Please try again later.
When contacting ATO please quote Reference Number: 260316115341"
I tried submitting the application several times, but the same error kept appearing. I carefully filled in all my details, and there should not be any mistakes.
A few days later, I contacted ATO by phone and explained my situation. I was advised to wait. After one month, I did not receive any email or phone update, so I called again. I was then informed that no application had been received, and my case would be referred to the relevant department.
As of today, I still have not received any updates, and it seems I may need to wait even longer.
I would like to ask for advice:
- Should I consider submitting a paper form application instead, which might be easier for the department to process?
- Or should I send an email to the relevant department?
- Or should I continue waiting?
I would really appreciate any suggestions or guidance on what I should do next.
Thank you very much for your help.
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