Since leaving Australia and moving back to Ireland in mid/late 2025, my Australian visa has since expired. I’m now unable to increase my identity strength in the myID app beyond Basic.
I can upload one accepted document, such as my Australian driver licence, but I’m unable to provide a second accepted document because my visa is no longer active and I’m not an Australian citizen.
As a result, I don’t appear to have the required myID identity strength to access ATO online services. This is an issue because I will need to lodge an Australian tax return once the lodgement window opens, and I will also be due a refund.
What are the options for accessing ATO online services or lodging my tax return if my myID identity strength is stuck at Basic?
I’ve been trying to find a solution for the past couple of weeks but haven’t been able to resolve it.
Thanks in advance.
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