We changed payroll systems and providers in March. For active employees their YTD balances were moved across to the new system, and they are now showing duplicate STP statements.
For employees terminated prior to the new system going live in March, they need to keep their STP file from the old system. It is only those employees who have been active in both systems receiving duplicates, and their full YTD is in the new system so (I hope) it should be a straightforward matter of removing the old STP files from the old provider for those impacted employees.
We have limited access to the old system (external provider, going through their own transition). I have been able to find our old and new BMS ID - is there a way to provide a list of the impact employees and the two BMS ID's to the ATO to get the old STP from the old BMS ID removed?
I have tried calling the number on the ATO notice for advice but after going through the options the ATO phone lines say "we cannot take your call" and hang up.
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