Hi @NessJane,
The myGov ID (myID) app is separate from myGov itself. You're working on verifying documents in the myID app to increase your identity strength, not directly through the myGov website.
For birth certificate verification in myID, the app needs specific details from your Australian full birth certificate. The format and numbers required can vary by state or territory. If you've tried different number combinations without success, there may be a formatting issue with how the registration number or other details are entered.
The myID website provides detailed help for verifying your identity documents, including specific guidance for birth certificates from different states. You can find this information at the myID help section, which includes tips on what document numbers to use and how to enter them correctly. If verification still fails, contact Services Australia for assistance with the myID app.
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