Hello myID Support,
I am having trouble accessing my ATO account because my myID identity strength has been reduced to Basic.
Here is my situation:
- I previously held a Subclass 417 Working Holiday Visa.
- I successfully linked my myGov account with the ATO and have lodged my tax returns online in previous years.
- At that time, my myID worked without any issues.
- I have since changed to a new phone because my old phone is broken and no longer accessible.
- After setting up my myID on my new phone using the same email address, my identity strength is now only Basic.
- When I try to access ATO through myGov, I receive the message “Strengthen your Digital ID” and cannot continue.
- I am currently living in Taiwan and will not be returning to Australia.
- My 417 visa has expired, so I no longer have a valid Australian visa to verify.
- I still have a valid Western Australia driver’s licence, but the Driver Licence verification option does not appear in my myID app. I can only see options such as Australian passport, Australian visa, Medicare card, ImmiCard and Citizenship certificate.
Could you please advise:
- Why is the Western Australia Driver Licence verification option not available in my myID app?
- Is there a way to restore my previous identity strength after changing phones?
- How can I regain access to my ATO account if I no longer have access to my old phone and my 417 visa has expired?
Thank you very much for your assistance.
Kind regards,
[name removed by moderator]
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