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KP73(I'm new)I'm new
25 Aug 2023

I keep receiving emails from PayPal saying that I need to provide my tax file number before 8 September 2023 in order to keep using my PayPal account. Is this legitimate or a scam?

5,450 views
1 replies
5,450 views
1 replies

Most helpful response

Most helpful reply

AnitaATO(Community Support)Community Support
25 Aug 2023

Hey @KP73,


If you've received an email from PayPal requesting documents or information, then we'd suggest logging into their website or app. If they genuinely require the information, you'll then be prompted for it. Remember emails are not a secure form of communication. Providing your TFN isn't usually a requirement of PayPal.


You can also report any emails or phone calls that you get, and think may be a scam through our website.

All replies

Most helpful reply

AnitaATO(Community Support)Community Support
25 Aug 2023

Hey @KP73,


If you've received an email from PayPal requesting documents or information, then we'd suggest logging into their website or app. If they genuinely require the information, you'll then be prompted for it. Remember emails are not a secure form of communication. Providing your TFN isn't usually a requirement of PayPal.


You can also report any emails or phone calls that you get, and think may be a scam through our website.

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Does paypal require you to enter your tax file number and details? | ATO Community