Today I called to discuss an application that was lodged to the ATO by fax over 2 months ago. I was kept on the phone for 1 hour and on hold at one point for nearly 20 minutes. At the end I was no better off with Fawad advising me that he was arranging a call back in 2 days. How does it take your customer service operators 1 hour to identify that a call back is needed?
Hi @JGangi
I’m sorry to hear your experience with us has not meet your expectations, I do hope we can turn this around for you.
While I’m not attempting to justify why it took some time to result in further escalation of your enquiry, I’m sure you can appreciate some tax matters can be quite complex, and we do endeavour to resolve your enquiries while you’re speaking to us.
Please know we understand your time is valuable. We do have a feedback page that can be an avenue for you to provide tips on how we can improve our services to the community.
Although I’m not aware of the details for your application, is there any assistance/advice we can offer you on our community page relating to the application? Keeping in mind we’re not able to access client records.
Hi @JGangi
I’m sorry to hear your experience with us has not meet your expectations, I do hope we can turn this around for you.
While I’m not attempting to justify why it took some time to result in further escalation of your enquiry, I’m sure you can appreciate some tax matters can be quite complex, and we do endeavour to resolve your enquiries while you’re speaking to us.
Please know we understand your time is valuable. We do have a feedback page that can be an avenue for you to provide tips on how we can improve our services to the community.
Although I’m not aware of the details for your application, is there any assistance/advice we can offer you on our community page relating to the application? Keeping in mind we’re not able to access client records.
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