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philsom(Initiate)Initiate
31 Aug 2023

Used mygov to consolidate my super. Fund A closed the account and transferred money on 12th of July. New fund has not received monies. This is 50 days, which seems a very long timeframe, especially when fund to fund takes a week at most. How long should I wait before contacting ATO?

3,944 views
11 replies
3,944 views
11 replies

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AnitaATO(Community Support)Community Support
1 Sept 2023

Hey @philsom,


Have you contacted the other super fund to see if they've received any funds on your behalf? The other fund may have a holding period before they transfer the funds to your super account.


We've had a similar question to this asked on our forum before. You may like to read our response here.

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Most helpful reply

AnitaATO(Community Support)Community Support
1 Sept 2023

Hey @philsom,


Have you contacted the other super fund to see if they've received any funds on your behalf? The other fund may have a holding period before they transfer the funds to your super account.


We've had a similar question to this asked on our forum before. You may like to read our response here.

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