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TW-Kay(Newbie)Newbie
6 Sept 2023

I did pay the pre-paid tax on time last financial year, but on the Taxation office system, it still shows I'm not paid yet and overdue, Who should I contact to solve this problem?

Thank you


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1 replies
249 views
1 replies

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Most helpful reply

AnitaATO(Community Support)Community Support
7 Sept 2023

Hey @TW-Kay,


Is it possible you may have been making payments to the incorrect payment reference number?


When you log into your online services can you see a credit sitting on one of your other accounts?


If you can't see the payments showing anywhere in your account, then you may need to submit a missing payment request.

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Most helpful reply

AnitaATO(Community Support)Community Support
7 Sept 2023

Hey @TW-Kay,


Is it possible you may have been making payments to the incorrect payment reference number?


When you log into your online services can you see a credit sitting on one of your other accounts?


If you can't see the payments showing anywhere in your account, then you may need to submit a missing payment request.

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