I recently called ATO and the customer service representative was super rude and raised her voice at me. I’ve usually had really great experiences with the ATO. I do not think this was acceptable as I was polite and treated her with respect and wish to be treated the same. I want to file a complaint but not sure how to go about it.
Hi @gizmo1
Sorry to hear that was your experience. Here is a link to our complaints form on our website that you can submit. You can read about the process and how it'll be handled.
Hi @gizmo1
Sorry to hear that was your experience. Here is a link to our complaints form on our website that you can submit. You can read about the process and how it'll be handled.
5 Nov 2025 · 6 min read time
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