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jpmoral(Newbie)Newbie
2 Oct 2023

I have received an email from the ATO requesting more information. It states


Phone us by 9 October 2023 otherwise we won't be able to process your return.


I am overseas with limited phone options and am not sure I will be able to make it back by the 9th. What might happen if I miss the deadline?

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1 replies
303 views
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Most helpful reply

AnitaATO(Community Support)Community Support
3 Oct 2023

Hey @jpmoral,


What will happen is we'll try and find the missing information ourselves. It could be something as little as spouse details stopping us from processing your return. If so, we may check previously lodged returns to see what you've reported. Remember this is just an example of what could be stopping us processing your tax return.


If we can't find the missing information, we will try to contact you again but at a much later date.


The best scenario is that you contact us as soon as possible so we can process your tax return to avoid any overdue penalties.



All replies

Most helpful reply

AnitaATO(Community Support)Community Support
3 Oct 2023

Hey @jpmoral,


What will happen is we'll try and find the missing information ourselves. It could be something as little as spouse details stopping us from processing your return. If so, we may check previously lodged returns to see what you've reported. Remember this is just an example of what could be stopping us processing your tax return.


If we can't find the missing information, we will try to contact you again but at a much later date.


The best scenario is that you contact us as soon as possible so we can process your tax return to avoid any overdue penalties.



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Consequences for missing "You need to contact us" tax return email | ATO Community