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andocobo(Enthusiast)Enthusiast
28 Oct 2023

Hi,

I just submitted my partnership tax return digitally using an SBR software provider yesterday (Friday), that provider is now reporting that the lodgement is missing from the ATO -- that is to say the ATO's systems appear to now be saying they haven't received the return.


The SBR provider says this is an error on the ATO end. The lodgement audit trail shows the return was successfully lodged with ATO yesterday (I have the ATO identified confirming lodgement) but it is now reporting it as 'missing'.


Is there any way to resolve this issue? Is this a known problem with the ATO's system?


Cheers


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1 replies
350 views
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Most helpful reply

ChantelleATO(Community Support)Community Support
30 Oct 2023

Hi @andocobo


It can take a few days to show as "lodged" in the portal, within 10 days.

If this passes the 10 days, we advise to contact the software provider and re-lodge if necessary. Please continue to check the progress of the return through your online services.


If you have used SBR you should have received an acknowledgement of lodgement where successfully submitted.


All replies

Most helpful reply

ChantelleATO(Community Support)Community Support
30 Oct 2023

Hi @andocobo


It can take a few days to show as "lodged" in the portal, within 10 days.

If this passes the 10 days, we advise to contact the software provider and re-lodge if necessary. Please continue to check the progress of the return through your online services.


If you have used SBR you should have received an acknowledgement of lodgement where successfully submitted.


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Partnership Tax Return Lodgement missing from ATO Portal | ATO Community