Hi
I am trying to login to our MyGovID account but nothing is happening.
Is it currently not working?
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3 replies
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Hi @LM5211,
Have you tried again over the weekend? If so, and you're still having trouble, we need as much information as possible.
- What device are you using?
- What operating system is it running on (Android or IOS)?
- Are you getting any error code at all? If so, what is it and what stage does that error occur?
Here are general troubleshooting tips to try first:
- Try clearing the cache and cookies (though if you've uninstalled and reinstalled the app, you've done this)
- Try a different internet connection (if you're using mobile data, try a Wi-Fi connection)
- Sometimes turning your device off and then on
Let us know how you go.
All replies
Hi @LM5211,
Have you tried again over the weekend? If so, and you're still having trouble, we need as much information as possible.
- What device are you using?
- What operating system is it running on (Android or IOS)?
- Are you getting any error code at all? If so, what is it and what stage does that error occur?
Here are general troubleshooting tips to try first:
- Try clearing the cache and cookies (though if you've uninstalled and reinstalled the app, you've done this)
- Try a different internet connection (if you're using mobile data, try a Wi-Fi connection)
- Sometimes turning your device off and then on
Let us know how you go.
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