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Most helpful reply

TeddyATO(Community Support)Community Support
23 Jan 2024

Hello @Kimshah8031,


Depending on how you lodged your return it may take a little longer then you expected for it to be processed. If you sent the return in as a paper form they have a longer service standard. Also you would have to take into account postage delivery time which can also create a delay for you to find out the outcome.


If you lodged your return through a digital option there is a guide on checking your returns progress through ATO Online Services. Lastly if we see you have entered something incorrectly from whats been reported to us we will normally make an adjustment. When you fill the return out and something you have entered isn't correct at all for that section we will usually attempt to contact you to find out the correct information.

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Most helpful reply

TeddyATO(Community Support)Community Support
23 Jan 2024

Hello @Kimshah8031,


Depending on how you lodged your return it may take a little longer then you expected for it to be processed. If you sent the return in as a paper form they have a longer service standard. Also you would have to take into account postage delivery time which can also create a delay for you to find out the outcome.


If you lodged your return through a digital option there is a guide on checking your returns progress through ATO Online Services. Lastly if we see you have entered something incorrectly from whats been reported to us we will normally make an adjustment. When you fill the return out and something you have entered isn't correct at all for that section we will usually attempt to contact you to find out the correct information.

27 Jan 2024

I have moved permanently to india and that's why I want them to contact me by email or Facebook chat only . Is it possible

WendyATO(Community Support)Community Support
31 Jan 2024

Hi @kimshah8031,


We do not communicate via email or Facebook chat. The internet is not a secure environment. We don't control the path of inbound and outbound emails, so the privacy of personal information sent by unencrypted email cannot be guaranteed.


We can't chat about your return via ATO community page either. For the same reason above and we do not have access to member's records.


The best way to check the progress is either online as @TeddyATO advised or speak to us.


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Why my tax return has not been processed . would the ato office correct my errors in the tax return | ATO Community