My partner submitted a tax return via a tax agent. The ATO has paid the refund into an incorrect account. To date teh ATO place the blame on the tax agent and the vice versa.
The tax agent has submitted the return with the incorrect bank account details.
On the tax return my partner was emailed to sign she noticed an incorrect bank account. The incorrect account was not an account we ever had in our name. She had the tax agent correct the account number and on the form she signed it was correct.
The ATO are stating the tax agent did not update an internal system and therefore it was paid into an incorrect account. We have not been able to gain any information as to what account it was paid into.
We have requested our tax agent rectifies the issue with the ATO and spoken to the ATO direct but we are no closer to getting any information as to where the refund is / will be paid. This issue has now been ongoing for about 10 weeks now and is well outside the timeframes the ATO website quote for rectification.
On our ATO portal there is no mention this issue or an ongoing investigation.
Can anyone help us with our options and guide us in the direction of where we formalise a compliant / investigation.
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