I have successfully set up my myGovID, but it consistently indicates that my identity cannot be verified. I attempted to reset my myGovID, but the setting button is greyed out and unselectable. Additionally, phone support is always busy, and I have been unable to reach anyone for assistance with this issue.
Hello @Dannyluo2016,
The general fix is that your identity didn't verify correctly and you'll need to verify your document again.
If that doesn't correct the error then you'll need to give us more details. Is there a specific error code coming up? What level of strength did you get when you first set up your myGovID? Have you completely shutdown the app and then restarted it? Have you tried uninstalling and reinstalling? Also have you made sure both the app and your phone have been updated to the most recent version of their software?
Hello @Dannyluo2016,
The general fix is that your identity didn't verify correctly and you'll need to verify your document again.
If that doesn't correct the error then you'll need to give us more details. Is there a specific error code coming up? What level of strength did you get when you first set up your myGovID? Have you completely shutdown the app and then restarted it? Have you tried uninstalling and reinstalling? Also have you made sure both the app and your phone have been updated to the most recent version of their software?
16 June 2026 · 3 min read time
19 June 2026 · 3 min read time
16 June 2026 · 2 min read time
175 views
1 replies