Loading
JulieEM(Newbie)Newbie
22 Feb 2024

I have been supporting my 17 y/o to try and get a linking code (for them this will be the only way they can link the ATO in their MyGov, none of the other options are possible) For the last two weeks, every day when we call we go through the entire process of entering their TFN, DOB etc etc, to be advised that the ATO is receiving high volumes of calls and is unable to take our call at that time and we are then disconnected.

Are we just unlucky to be getting this each time we call?

When will the ATO start receiving calls again?

Is there any other way that they can gain a Linking Code?

Note: I have been on the ATO website and everything I read states that they need to call [Removed by moderator].

6,989 views
3 replies
Liked by snaketide
6,989 views
3 replies

Most helpful response

Most helpful reply

JayneATO(Community Support)Community Support
25 Feb 2024

Hi @JulieEM,


Linking codes can only be given over the phone. This is because we need to verify your 17-year-olds identity with them directly before we can give out a linking code.


Our call centre does have busy periods, the best time to call is first thing in the morning or later in the afternoon. Our open hours are 8am-6pm (local time) Monday to Friday and 10am-2pm Saturday.

All replies

Most helpful reply

JayneATO(Community Support)Community Support
25 Feb 2024

Hi @JulieEM,


Linking codes can only be given over the phone. This is because we need to verify your 17-year-olds identity with them directly before we can give out a linking code.


Our call centre does have busy periods, the best time to call is first thing in the morning or later in the afternoon. Our open hours are 8am-6pm (local time) Monday to Friday and 10am-2pm Saturday.

snaketide(I'm new)I'm new
15 Nov 2024

I've lost a total of 6 hours of my time over the past 2 weeks attempting to get a linking code to help my child with setting up their ATO online account. Given the above post was from February this year, I'm assuming that the phone service is pretty much always at peak demand. I've tried, as suggested, first thing in the morning and an hour before the phones close, and have never been able to successfully get through.


Some feedback: why not have that message at the front of the IVR system rather than waiting until people have wasted 2m 45s (I timed it) to get to the "too bad, peak demand, bye-bye" message. A call-back system would be even better.


Continuing to advise people to "keep trying" is such a massive insult. I feel like I should be billing the government for my lost time.


I've also sent a letter to my local MP about this disgracefully inadequate government service.

Featured articles

How to access myGov and ATO online services while overseas

24 Aug 2025 · 2 min read time

Can’t sign in to myGov to access ATO online services?

2 Dec 2025 · 3 min read time

Linking your myGov account to the ATO

24 Aug 2025 · 3 min read time

Top liked users

  1. BroncosvRabbits

    (Devotee)

    61 likes

  2. mi_guv_eye_d

    (Master)

    36 likes

  3. PayrollDeanne

    (Taxicorn)

    32 likes

  4. taxfriend

    (Superuser)

    27 likes

  5. Peter_Clyne

    (Superuser)

    26 likes

Top contributors

  1. BroncosvRabbits

    (Devotee)

    303contributions

  2. mi_guv_eye_d

    (Master)

    285contributions

  3. YellowPotato

    (Taxicorn)

    210contributions

  4. YEP

    (Devotee)

    129contributions

  5. taxfriend

    (Superuser)

    129contributions

Loading
How do you get a Linking Code when the ATO are not taking calls? | ATO Community