Loading
longjiyong(Newbie)Newbie
9 Mar 2024

I am able to log into my MyGov account, and can access other services like Medicare and Centrelink. However, when I try going to the ATO site, I receive the following message:


Your sign in method doesn't meet minimum access requirements

You've used a sign in method with a lower identity strength than you've used previously. To continue, log out and sign in to myGov again using the method with your highest identity strength.

For example, if you previously used your Digital ID, such as myGovID, with a Strong identity strength, you'll need to sign in again with your Strong myGovID.

Visit 

Help and support

 Opens in a new window for more information on this error.


This is the same message on both my mobile app, mobile site, and via my laptop on Chrome. These are all the same devices I used to log in the past 1-2 years without issue.


I need to access my online services urgently and would appreciate any help.

1,922 views
8 replies
1,922 views
8 replies

Most helpful response

Most helpful reply

MelATO(Community Support)Community Support
12 Mar 2024

Hi @longjiyong,


Sounds like you've used myGovID to sign into myGov in the past.


You need to use this log in method again to access ATO online services.


See our article for more info about online access strength.


Follow the work around under Known issues or errors when using ATO online services.

All replies

Most helpful reply

MelATO(Community Support)Community Support
12 Mar 2024

Hi @longjiyong,


Sounds like you've used myGovID to sign into myGov in the past.


You need to use this log in method again to access ATO online services.


See our article for more info about online access strength.


Follow the work around under Known issues or errors when using ATO online services.

RowanP(I'm new)I'm new
11 July 2024

Regarding the recommended "Known issues or errors when using ATO online services." Under the "Your sign in method doesn't meet minimum access requirements" section one of the suggestions is, "If you set up your myGovID again, including on multiple devices, check:

  • you have the same identity strength across each device
  • your identity strength matches the highest level you've achieved.

1) How do you do this check?

2) Why would my identity strength change between my devices?

SOHAM1976(Initiate)Initiate
2 July 2024

I have the same issue that i accidently linked Mygov ID as a sign in method to access ATO Online services. However I am not able to increase the strength of digital ID as i do not have australian passport.I am stuck and do not know how to remove the sign in option through digital ID to access ATO online services.If anybody can help pls.

Loading
Able to log into MyGov, but unable to log into ATO | ATO Community