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20 Mar 2024

I've had my tax file number since I was a teenager and then made my MyGov AFTER changing my legal name and gender. Since the name listed on my tax file number is my old name I cannot connect it to the MyGov, and all the methods of updating my ATO details tell me to do it through MyGov.


I've tried calling, but the call centers send me to forms and websites that just say to use the MyGov. I have all the documents I need to update the name but nowhere to sent them too. I finally started getting somewhat reliable work last year, and I'm reaching the point where I need to start declaring things but I can't because all my invoices are made to my new name and ABN and all the websites I try refuse to accept them with my tax file number.


Is there an email I can contact? Or physical locations I can visit? What should I do?

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2 replies
603 views
2 replies

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Most helpful reply

RileyATO(Community Moderator)Community Moderator
28 Mar 2024

Hi @DmitriCossar,


You're right in thinking your name with us needs to match what you've got on myGov before you can link.


We don't use email for sensitive info and don't have shopfronts to visit. So, if you're not having any luck updating your details over the phone, you do have the old school option of sending the requests by post.


See the bottom sections of these pages:

Once we get the requests it can take up to 28 days for the changes to come into effect.

All replies

Most helpful reply

RileyATO(Community Moderator)Community Moderator
28 Mar 2024

Hi @DmitriCossar,


You're right in thinking your name with us needs to match what you've got on myGov before you can link.


We don't use email for sensitive info and don't have shopfronts to visit. So, if you're not having any luck updating your details over the phone, you do have the old school option of sending the requests by post.


See the bottom sections of these pages:

Once we get the requests it can take up to 28 days for the changes to come into effect.

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How to change my name on my tax file number when my Mygov won't connect? | ATO Community