When onboarding new clients, sometimes previous accountants don't provide us the BMS ID nor to transfer the Xero subscription to us. Since we use MYOB, I usually manually migrate the YTD into the new solution and call ATO to remove the STP data from Xero.
This had worked for one of my clients in the past but in the recent two cases, the agent hotline suggested they can't see the software id from previous providers, and cannot do
anything.
Since I don't have access to the subscription, there's no way for me to zero out or finalize the data in the Xero subscription.
I recently figured out that I can actually see the BMS ID from previous provider via the agent portal. After a call with MYOB support, I was suggested to go through the STP setup again and nominate to transfer the Xero BMS ID into my current MYOB subscription.
However, since I didn't transfer BMS ID in my initially setup, I can see the client is reporting on two BMS ID from two different providers. According to MYOB support, the
transfer nomination simply tells ATO that the BMS ID from MYOB will replace Xero's BMS ID but MYOB will still report on its own BMS ID and all the employees will see only one STP report.
However, after I made the transfer as well as sent update event, the STP reporting of some of the employees, which happened to be my client as well, still contains data from
both software providers and the numbers are doubled because I copied the YTD figure into MYOB.
By looking at ATO's document, I feel like I am on the path of Replacement of BMS ID or Payroll IDs, but I cannot see any changes after the transfer and the outcome doesn't seem to work as expected.
Given it's getting closer to EOFY, I'm looking for a clear path way that can have this issue resolved. Otherwise, the income data will be doubled for the employees.
Thanks in advance for reading such a long description and hopefully I've made it clear on the issue.
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