Why my passport and driver license can't be verified?

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 · Accepted Answer

RachATO · Answer

Hmmm... it's strange that both documents wouldn't verify.   A visa might not work if you've become an Australian citizen, the visa is expired, there's a mistake with your details, you're using a replacement visa that hasn't been updated on your ImmiAccount, or you've left Australia.   As for driver's licence info, maybe take a look at our info page on verifying documents (https://www.ato.gov.au/online-services/online-services-for-individuals-and-sole-traders/ato-online-services-and-mygov/using-ato-online-services/verifying-identity-documents-online).   In both cases, documents will only verify if everything on your document matches what the issuer of the document has on their records. So maybe speak to them to check the info and if anything needs to be amended on their side.   Alternatively, if you don't have other identity documents to get a linking code, you can always lodge (https://www.ato.gov.au/individuals-and-families/your-tax-return/how-to-lodge-your-tax-return#ato-Lodgmentoptions) using a paper tax return, or with a registered tax agent. You can claim a tax deduction if you use an agent too!

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