Calling ATO from overseas during office hours and getting outside office hours automated response

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(Newbie)Newbie

20 Aug 2024

I've been trying to call the ATO from overseas at the 4:30pm EST (7:30am GMT) to link MyGov to ATO. When I finally got through I got an automated response telling me to call between the hours of 8:30am and 6:00pm EST. Am I missing something? I'm trying to pay off my HECS debt from overseas and it's been one hurdle after the next trying to set everything up. I'm literally trying to give you money, is it absolutely necessary to make the process so unconscionably difficult?

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ZiadATO

(Community Support)Community Support

21 Aug 2024

Hi @SebNarwal

Thank you for bearing with us.

Try calling early morning or close to 6:00pm EST.

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ZiadATO

(Community Support)Community Support

21 Aug 2024

Hi @SebNarwal

Thank you for bearing with us.

Try calling early morning or close to 6:00pm EST.

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todd_aust

(Initiate)Initiate

28 Oct 2024

Hi, this is still an issue, I have been trying to call the ATO from overseas for a week now, all times of the day in AEST business hours - always get the 'calling out of hours' message. Does anyone have a solution?

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Calling ATO from overseas during office hours and getting outside office hours automated response

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