The ATO phone help service for NFP self-review forms sensibly asks for several identity factors. I need to identify myself and also the NFP I'm representing. I want to use the phone lodgement or help service because the online service does not show me the NFP self-review form at all, and the online help says to phone ATO.
To get through to ATO phone help, I need an extra identity credential, called a document reference number. This is a long number that started appearing on ATO and Centrelink documents over 20 years ago.
We created our ABN during COVID, as did many other NFPs, just so we could get a Square for card payments.
Somehow, we did not get a document from ATO or ABR with a document reference number on it. Or we lost it thoroughly and completely. Either way, we cannot now access the ATO phone services.
How can I get a document reference number that ATO will accept on its phone services?
and of course the KEYWORDS thing won't accept:
document number
document reference
document reference number
documentnumber
documentreference
documentreferencenumber
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