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engloriepark(Newbie)Newbie
13 Nov 2024

I can not log onto the myid due to my app not opening to except the passcode number.

I continually press open and I continually get the message update the app. I have deleted the app and reinstalled the app. I have turned off wi-fi and uploaded the app. I have turned off my phone and turned it back on. But still no luck allowing me to open the app - Update and Open - Update and Open - Round and Round. Talk to someone who typically hang-up the system is a complete joke. Perhaps when we go the the AAT the commissioner can do something.

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6 replies
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Liked by George08, Mike_Wil50 and 1 other
1,388 views
6 replies

Most helpful response

Most helpful reply

KylieATO(Community Support)Community Support
13 Nov 2024

Hi @Hopeless.Gov,


Thanks for letting us know. 


So that we can look into it for you, could you let us know a couple of things:

·        Are you receiving any error codes when you open the app?

·        What device are you using (e.g. Apple iPhone)?

·       Do you know which operating system (e.g. IOS 17.06) it is on?


Pop in anything else you think would be relevant!

All replies

Most helpful reply

KylieATO(Community Support)Community Support
13 Nov 2024

Hi @Hopeless.Gov,


Thanks for letting us know. 


So that we can look into it for you, could you let us know a couple of things:

·        Are you receiving any error codes when you open the app?

·        What device are you using (e.g. Apple iPhone)?

·       Do you know which operating system (e.g. IOS 17.06) it is on?


Pop in anything else you think would be relevant!

Ann1983(Initiate)Initiate
15 Apr 2026

And me the same issue:(:( still forwards and backwards for the last 3 months


No, I do not have Digital ID anymore, it has been cancelled (confirmation received), first of course I unlinked it from my GOV, however ATO seem not to be able to update their system with that information. No one knows the IT details to fix it. This is the most painful experience :(


Error

Identity strength too weak to link to the ATO

You are unable to link to the ATO using your myGov sign in details. Select Cancel and sign back in using your strongest Digital ID.

For more information or assistance, visit Help and Supportopens in new window

Error code: PAB.DE.0006

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App not working needing continual Update | ATO Community