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RedMini(Newbie)Newbie
24 Jan 2025

I'd like to talk to someone senior in the ATO about a serious error I found with my banks Interest statement. It's under reporting interest earned, and it includes bank accounts I've never seen before. This year its nearly $1000 out.

I've raised it with the Bank several times over the last couple of years but can't get past their first level support.

I've rung the ATO line but I just get transferred around, and then the system hangs up (timeout).

I'd like an ATO phone number to contact someone senior.

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320 views
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BrookeATO(Community Support)Community Support
29 Jan 2025

Hi @RedMini


This sounds like more of a bank issue than an ATO issue. We only prefill the data that the bank reports to us into your tax return. If it's not reported, we don't include it.


We'd suggest giving your bank a call to open an investigation as to why they're reporting accounts that don't exist.

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Most helpful reply

BrookeATO(Community Support)Community Support
29 Jan 2025

Hi @RedMini


This sounds like more of a bank issue than an ATO issue. We only prefill the data that the bank reports to us into your tax return. If it's not reported, we don't include it.


We'd suggest giving your bank a call to open an investigation as to why they're reporting accounts that don't exist.

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My Bank's annual Interest Statement is wrong. By a lot. | ATO Community