In August 2023, the Company's GST reporting was switched from quarterly to annual to commence from 1 July 2023. I understood that the Annual GST reporting date would be when the Company's Tax Return was due. The Company Tax Return has been lodged and completed for 2023-2024 financial year however there is no availability to complete the annual activity statement when I log in to online services>Lodgments>Activity Statements>for action. Under that last tab it shows "No outstanding statements" even though the annual statement should now be due. I've tried phoning [removed by moderator] to enquire but after going through the options unsuccessfully the recorded service reports there's too much demand to put me in touch with a customer service representative .... so hoping for some help from answers here. TIA.
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Hi @Neil_S_K
Annual GST returns are issued in July. You should keep trying our business area so we can check your records and see what's going on.
Thanks for your reply. After many additional attempts in phoning that number over the past week and a half, i eventually managed to progress far enough this morning to request a callback. I spoke with two different assistants, the second of whom was finally able to correct the error after twice referring to a supervisor while i was on hold. While still on the line, she got me to log back into the portal to check after they'd made the amendments and i was then able to see and complete the annual return.
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