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MariaSev(I'm new)I'm new
28 Apr 2025

I am not able to link my MyGov and ATO accounts.

I have spent hours on the phone with ATO just to update my married name back to my maiden name - they finally updated MyGov ID also.

Other linked services such as Medicare and Centrelink are fine.

I simply cannot link ATO and continue to receive the Error code: PAB.DE.0002.

I have tried to call to resolve this issue for over a week - the automated message either hungs up or tells me i am calling outside of hours (when i am not).

This issue is preventing me from registering an ABN in my name and there seems to be no way of contacting anyone to assist. Not good enough when the Australian Taxation Office is actually preventing the ability to do business.

1,000 views
1 replies
1,000 views
1 replies

All replies

RachelATO(Community Moderator)Community Moderator
28 Apr 2025

Hi @MariaSev,


The error PAB.DE.0002 usually happens when you have extra security placed on your account. We need to speak with you directly.


We recommend calling earlier in the morning (we open at 8am local time) or later in the afternoon (we close at 6pm) as this is when the phonelines aren't as busy.

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Error code: PAB.DE.0002 | ATO Community