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QsomeguyQ(Newbie)Newbie
16 July 2025

Hi all and future viewers, as it seems to be impossible to get through to a human over the phone at ATO, I'll post my question here.

I lodged my return on the 2nd as I had a super lump sum withdrawal to put on the return. The NOA came through today, however it looks like the super withdrawal has been removed from the NOA as done by the ATO.

Then when i look at my account summary I see:


Processed date: 5 Jul 2025

Effective date: 11 Jul 2025

Tax return Individuals - Income Tax for the period from 01 Jul 24 to 30 Jun 25 | CR XXXX


Processed date: 7 Jul 2025

Effective date: 11 Jul 2025

Cancellation of Tax return Individuals - Income Tax for the period from 01 Jul 24 to 30 Jun 25 | DR XXXX


Processed date: 8 Jul 2025

Effective date: 21 Nov 2025

Tax return Individuals - Income Tax for the period from 01 Jul 24 to 30 Jun 25


On my NOA it says "Total amount payable/refundable: Refer to Statement of Account". I haven't received the "Statement of Account". Have I made a mistake with this return or is it possible the ATO are waiting on prefill data from the super fund and will process another return with the Effective date: 21 Nov 2025?

Thanks.

143 views
1 replies
143 views
1 replies

All replies

RachelATO(Community Moderator)Community Moderator
21 July 2025

Hi @OsomeguyQ,


It is possible we're waiting for info from the super fund. Have you checked with the super fund to find out if they still have information to provide us?


I appreciate that it's hard to get through to us, tax time can be a busy time to call.


We're open from 8am to 6pm and if you'd like to speak to someone, I recommend calling closer to the start and finish times. This way you can talk through exactly what's happened with your return.

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Cancellation of Tax return Individuals but NOA still issued | ATO Community