I sold an investment property & made a voluntary BPAY payment to the ATO to cover the expected capital gains tax (plus extra as precaution). I sent way too much and expected it would be returned to me with my tax return but it wasn't. I received my tax return 3 days ago and while ATO acknowledges that money is sitting in my account with them as a credit, it wasn't returned to me with my refund.
How do I request that money is returned to me? I've tried phoning but they say they're experiencing peak demand and cannot answer calls (no option to go on hold). I can't find any forms online....