How do I find out the balance of an unpursued debt on integrated client account

 Author: KaraATO(Community Support)Community Support

14 Aug 2025

Hey @TarrynV,

Based on what you're saying it sounds like we've agreed to temporarily place your debt on hold.

I recommend reading through the link above. It explains how to view your debt on hold and how it will appear in your account as ‘Existing debt on hold included in account balance.

It also outlines the tax types and periods that make up your debt on hold.

If you're set to receive any credit, the system will automatically apply it to your outstanding debt, as the full amount remains payable. Placing a debt on hold simply pauses recovery actions while it's unpaid.

If you're still having trouble viewing the remaining debt balance online, give us a call and we can go through it with you.

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