Hello please help!!! I have been calling many times to verify my identity last time one month ago and finally i made it and i have been able to do my tax return but now i cannot recieve the money because is written i need to verify my identity again. I have called so many times and spent a lot of money cause i am abroad and the only time i made it to speak to someone they told me they cannot verify me because i am abroad and i dont have a valid visa or australian documents then we lost the connection and have been impossible to speak with someone. But one month ago i was in the same situation and they have been able to verify me! I dont understand! What can i do??? Please help its been months i have been putting so much money and energy in this! Thank you
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Hi @Gaiaminchia,
Assuming you are referring to unable to verify when using myGov, then you would normally need to contact us. There are a few common reasons why you can't log into your myGov.
If you gain access again, we recommend enabling a back-up sign in option to prevent it happening again.
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