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nararye(Initiate)Initiate
22 Oct 2025

I have submitted my DASP application on the 7th September from then till now it's been almost 2 months and my super fund still haven't received my application from the ATO, I have been calling both ATO and my super fund back to back and been advised to call one another, it is very frustrating.

My super fund informed that they will have to wait for the ATO to approve my application, to finalise the tax and all so my super fund can release the fund.


I then called the ATO to ask if they can confirmed my application which they couldn't but instead they have escalated my request and will be contacting me back via email which could take up to 28 days.....


I'm speechless. I have been waiting for so long! The 28 days timeframe is very ridiculous to begin with and I don't know how many of a '28 days' I have to wait. I have tried sending emails to the DASP email before but it was unresponsive. Waited for weeks and no reply and I suppose to believe that they will contact me back ?


I have departed Australia and jobless atm I could not afford anymore international call fees and my superannuation fund would really help me a lot in this situation.


220 views
1 replies
220 views
1 replies

All replies

RachelATO(Community Moderator)Community Moderator
27 Oct 2025

Hi @nararye,


Once you submit a DASP application, we usually send it to your super fund within a few days if everything’s in order.


Delays happen if we need to verify your details or if there are issues with your visa status, tax obligations, or identity documents. If your application has been escalated, it means we’re looking into it. The 28-day timeframe is standard for these types of reviews.


If you’ve already tried emailing the DASP team and haven’t received a response, you can try submitting a follow-up through our complaints team, to let us know about the delay and the impact it’s having. Be sure to include your application reference number and any correspondence you’ve had so far.


You might be able to check the status of your application using the DASP online system, if you haven’t already. If your application hasn’t progressed, it may help clarify what stage it’s at.

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DASP it's been almost 2 months and my super fund still haven't received my application from the ATO | ATO Community