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pmdg777(I'm new)I'm new
1 Dec 2025

on the payment portal - my normal Amex (which i've used for my payment plan for the last year)


has a red box saying it is "Unusuable" and cant take any payments


I tried a new Visa and Mastercard but both also failed


Is anyone else getting this? System glitch

353 views
1 replies
353 views
1 replies

All replies

KaraATO(Community Support)Community Support
1 Dec 2025

Hi @pmdg777,


I can’t see any reported issues in our system with making payments using credit card, Mastercard, or AMEX. I just want to double-check, are you entering the correct payment reference number in?


If all details are correct and it's still giving you an error, you can:

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Payment by Credit Cards - Unusable? | ATO Community