I’m a New Zealand citizen living in Australia and need Strong identity strength in the myGovID app to access ATO Online Services (STP and SGC).
In the myGovID app, when I go to Identity → Strengthen identity, the only passport option shown is Australian passport. There is no option to select a foreign passport (e.g. New Zealand).
I do not have an Australian passport. I do have:
- A valid New Zealand passport
- A valid Australian visa (Special Category Visa – SCV 444)
I understand NZ passports are supported, but the app UI does not present this option. Backing out and re-entering the flow still only shows “Australian passport”.
This appears to be a known app issue affecting non-Australian citizens and is preventing me from reaching Strong identity.
Can someone advise:
- How to correctly add a New Zealand passport in the app when it is not shown as an option, or
- How to have my identity flow reset/escalated so the correct passport options appear?
I have already linked my Medicare card and attached it to my myGov Account which has all my TFN etc. attached?
Device: Android Samsung S25 Ultra
App Version: 3.10.0.3
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