Hi everyone,
I lodged an unpaid super contributions from my employer with the Australian Taxation Office (ATO) in September 2025 and received confirmation.
Since then, I have contacted the ATO multiple times, but I keep being told there are no updates and no timeframe.
Has anyone had a similar experience?
How long did it take for you to receive an update?
Thank you.
Hi @CindyL,
We review and respond to every notification of unpaid super we receive from an employee. This process can take some time, and there's no standard timeframe we can provide as each case is different.
When you report unpaid super to us, we need to investigate your employer's records and verify the information you've provided. The time this takes can vary depending on factors such as the complexity of the case, the responsiveness of your employer, and the amount of verification required.
We understand you've contacted us multiple times since lodging your report in September 2025. While we can't promise we'll be able to recover all your unpaid super, we'll do our best and keep you updated along the way.
If you need specific info about your case, you can phone our super line.
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