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Refund from effective date?

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I have a bas refund in for February it was processed on the 19th and effective on the 22nd of February which is today. I am unable to refund from my credit balance as it says "

 

ERROR: This refund request cannot be accepted as there is currently other processing in progress for this account. Press cancel to exit this request. "

 

I don't understand that if it shows a credit balance shouldn't that mean any processing is complete. And what is an effective date?  If a processed and an effective date dont signify completion of the current processes and availability of a refund then what does?

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Most helpful response

ATO Community Support

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Hiya @glenntayllor,

 

That can mean the refund is actually processing. If you're entitled to a refund from a BAS, you don't need to request it. It will automatically issue to the bank details on file.

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Most helpful response

ATO Community Support

Replies 0

Hiya @glenntayllor,

 

That can mean the refund is actually processing. If you're entitled to a refund from a BAS, you don't need to request it. It will automatically issue to the bank details on file.