Wrong account number

Question

 · Accepted Answer

BlakeATO · Answer

It's okay! We can fix this with your help. You'll need to contact us and follow the prompts for our progress of return. After we identify you, we can look at whether the refund has been released or not. If the refund has not been released, we can get our EFT team to cancel it, and then we can reissue it. It'll take us 24 hours to reissue the refund, since we can't do it on the same day. If the refund has been sent to the account number, it will bounce back to us within about five business days if the account is not a valid account number. If the refund has been sent to a valid account, we'll need to complete recovery work to get the funds back, and it will depend on the bank the funds are paid to for how long this will take. We can fix this. First step is to contact us to get the ball rolling, though. :)

Explore tax & super topicsExplore tax & super topics

About usAbout us