Cannot add client to ATO portal

Question

 · Accepted Answer

BlakeATO · Answer

Hi , If this is happening before you're able to add any client details, you should have the principal authority check your permissions in the access manager. You may not have the ability to add clients enabled. If you're a basic myGovID user, you don't have the ability to add or update client details at all. This is a secure function and you need a standard identity strength to be able to do this. If this is only happening for this client, there may be some details preventing you from adding them. We may have them listed as deceased, or they have a further return not necessary on file, or their personal details don't match what you're entering. If this is the case, you'll need to contact us to find out what's not right. You can find out more about the Access Manager and how to contact us on our website.

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