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Hi @llehembre,
Sorry to hear about the issues you're running into there. I'm assuming you've checked this, but if not try checking your spam/junk email folder as the reset could be sent there.
We don't administer myGov accounts which means we can't help as much with account issues. I recommend contacting the myGov help desk for further help on this if the email continues to not come through. Their team may have some advice or troubleshooting you could try.
If all else fails, you do have other options to submit that tax return. If you're able to contact a tax agent, they could complete the lodgement for you.
Another option is to complete a paper tax return and send that in manually to us. This would take a bit longer to process, however it would allow you to lodge it.
All replies
Hi @llehembre,
Sorry to hear about the issues you're running into there. I'm assuming you've checked this, but if not try checking your spam/junk email folder as the reset could be sent there.
We don't administer myGov accounts which means we can't help as much with account issues. I recommend contacting the myGov help desk for further help on this if the email continues to not come through. Their team may have some advice or troubleshooting you could try.
If all else fails, you do have other options to submit that tax return. If you're able to contact a tax agent, they could complete the lodgement for you.
Another option is to complete a paper tax return and send that in manually to us. This would take a bit longer to process, however it would allow you to lodge it.
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