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KevAlex(Initiate)Initiate
21 Apr 2022

Hi,


I am trying to set up an online payment plan. There is no overdue amount and it is for Activity Statement 002 - PAYG for the Jan-Mar quarter of 2022. I am getting an error "You are not eligible for an online payment plan". I have set them up before so would like to know why it is no longer allowing me to do it.


Thanks,

Kev.

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3,024 views
1 replies

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Most helpful reply

EthanATO(Community Support)Community Support
22 Apr 2022

Hi @KevAlex,


It's hard to say without being able to access your account.


Some common reasons are -


  • You have an exisitng payment plan that hasn't finalised
  • The debt isn't showing on your account yet

I can only suggest following the directions on our online payment plan page for what to do if you can't enter into the arrangement online.

All replies

Most helpful reply

EthanATO(Community Support)Community Support
22 Apr 2022

Hi @KevAlex,


It's hard to say without being able to access your account.


Some common reasons are -


  • You have an exisitng payment plan that hasn't finalised
  • The debt isn't showing on your account yet

I can only suggest following the directions on our online payment plan page for what to do if you can't enter into the arrangement online.

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