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Most helpful response

Most helpful reply

AnitaATO(Community Support)Community Support
10 Oct 2022

Hi @mauh,


We're sorry you're having trouble logging in. Is it correct to assume you're trying to log into your MyGov account? If you're logging into your MyGov account and it's on a device your wife has been logged into and she hasn't logged out of hers it will log you back into her account. It doesn't log you out anymore when you close the page down anymore. You must physically log yourself out. Your wife will have to sign into her account and log out that way before you can sign into your own account. We're currently working to resolve this issue to stop this from happening.



All replies

Most helpful reply

AnitaATO(Community Support)Community Support
10 Oct 2022

Hi @mauh,


We're sorry you're having trouble logging in. Is it correct to assume you're trying to log into your MyGov account? If you're logging into your MyGov account and it's on a device your wife has been logged into and she hasn't logged out of hers it will log you back into her account. It doesn't log you out anymore when you close the page down anymore. You must physically log yourself out. Your wife will have to sign into her account and log out that way before you can sign into your own account. We're currently working to resolve this issue to stop this from happening.



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When I sign into the ATO using my ID & P/W, I am signed in as my wife. | ATO Community