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4 Nov 2022

Im not sure if I should be checking my email when wanting to sign in or if Im being asked for some old code Ive received in the past

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1 replies
330 views
1 replies

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Most helpful reply

AnitaATO(Community Support)Community Support
7 Nov 2022

Hi @jackjack097,


Are you trying to sign into the online services for business?? If so, you need to be logging in on a separate device (PC, laptop, tablet) than where you have the app. A code will then pop up on the screen of the other device that you'll need to input into your app.

You'll then be redirected to the online service you're logging into on the device you're trying to log in from.

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Most helpful reply

AnitaATO(Community Support)Community Support
7 Nov 2022

Hi @jackjack097,


Are you trying to sign into the online services for business?? If so, you need to be logging in on a separate device (PC, laptop, tablet) than where you have the app. A code will then pop up on the screen of the other device that you'll need to input into your app.

You'll then be redirected to the online service you're logging into on the device you're trying to log in from.

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